Friday, August 26, 2011

Long story with pair of boots from Cycle Gear

3 Posts in one day lol, ok here we go

So I bought a pair of boots “Sidi adventure rain” from Cycle Gear, well those are great boots, the fit is nice and looks like the protection should be much better than on the TCX boots that I have right now.
Well after reading more reviews and opinion asking I decided to exchange them for full “Gore-tex” version as they have better water protection plus they are full leather (I didn’t knew that the time of ordering).
So I call Cycle Gear asking for exchange and they said no problem, just mail my boots back to KY warehouse and later they will call me with the details.
Last Saturday I sent them from my local post office priority mail and after 3 days waiting I called the main office in CA and hell broke loose.
They don’t have my boots and I was supposed to send them to the Cali office not Kentucky?
-         AAAA? Excuse me?! You told me to send it there…
Well maybe they’ll show up tomorrow, so next day I called again and with the same results.

Ok Friday morning:
First thing at work I googled the phone number to the KY warehouse and called them right after 9am, the answer was?- “yes sir we had them here since Tuesday 23rd” – what?!

I waited for CA time zone to click 9am and call their office again
Me – yada, yada, the KY warehouse has them
CG – no sir we just talked to them and they don’t have them so call        
        Your post office to track them down…                  
Me – But, but I called KY this morning…
CG – first of how did you get that number sir? No one suppose to call
        That number, and you were suppose to mail those here! and no
        Person in this office would it tell you to send the package to KY 
        and yada, yada, yada (with serious attitude)                                               
Me - What?!, Are you calling me a liar?!! … (Now I’m pissed)

And after me yelling (a little) and them apologizing we ended the phone call at that.
I’m not one of those people that yells at customer service but I was getting screwed by their lack of internal communication so I had no choice, plus I was angry lol

I called the KY warehouse one more time and ask them to help me with the matter, they will e-mail the main office with information and I should be able to call them within an hour.
Well it’s almost and hour now so… ok called and now I’m waiting for supervisor to call me back, another hour went by and I’m ready to call some other store and order those from them.

To be cont.

ok Update:
Cycle Gear come through and called me back, they have the boots and they will upgrade to the Gore-tex style with nice discount :), so yay CG thanks for helping me out


  1. finally! i cannot wait for the start! you should organize a local rally! maybe there are some people who would want to ride with you for few hundreds miles?

  2. that would be nice, but......
    we going to finger lakes rally this weekend and I'm taking off on 14th so it will be in the middle of the week, I wan a quiet take off, like 5am hit the road and I'm gone :)